Return Policy

Returns, including refunds and exchanges, will be accepted within 14 days of your purchase. If we do not receive your refund or exchange within 14 days of purchase, we will not refund or exchange. To be eligible for a return, your item must be unused, not worn or washed and in the same condition that you received it.

To initiate your return or exchange, please send your item(s) to the address below.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within ten business days.
*Only exact exchanges available.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@mazakfarms.ca

Sale items
Only regular priced items may be refunded. The purchase of sale items is final.

Exchanges
If you need to exchange for the same item, send us your item with a note of the size you are exchanging for.

Shipping
To return your product, mail it to:
Mazak Farms
40075 Longhurst Line
St.Thomas ON N5P 3T2

Shipping is non-refundable.
You will be responsible for paying the shipping costs to return your item. If it is an exchange, the new item will be sent to you with no additional shipping charges.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Customer must pay proper return postage at the time of shipping. If a fee is to be assessed to Mazak Farms upon arrival to our post office for pick up, it will not be picked up until sufficient postage has been paid.

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